Delivery of orders:

Orders will be delivered to the address specified by the customer. Therefore, (Accesibilidad y Eficiencia Térmica, SLU) assumes no responsibility when delivery can not be made as a result of incorrect, inaccurate or Are incomplete. In case the delivery address is wrong or the addressee modifies it afterwards, the expenses generated from the redirection will be borne by the customer.

It is essential to indicate the contact details, name and telephone number of the person responsible for repricing the merchandise.

Delivery in Public Buildings, Offices or communities:

Deliveries to Hospitals, Hotels, Public Organisms and other places where access to the general public is restricted, will be delivered at the reception, or similar place, as long as it is not possible to hand delivery to the recipient. In this case, we will try to collect the signature of the receptionist or similar, and the order will be considered as delivered, assuming no responsibility derived from the moment after delivery. To achieve a more effective delivery of your order, we need you to make sure to provide us with as much information as possible, such as department name, room number, plant number, full name of the recipient.

Split Orders

When ordering several items, when one of the items is not available, the customer will be able to choose between receiving his order in a single delivery, waiting for the other items to be available or choosing two deliveries, in which case it will be delivered in one First shipment available items and in a second shipment the rest of the order. These factioned orders will be treated as different orders for the purposes of shipping costs.


Large Volume Order Deliveries

The delivery of heavy or palletized goods will be carried out at street level, the transport companies are not obliged to upload this type of gender to the interior of the house or warehouse, nor should they handle the cargo.


Other considerations:

Customized products expressly for a customer by their request do not admit return.

Return of an item

If when you receive your order is not satisfied, you have a period of 7 business days, from the date of receipt to execute the right of return.

Return from the shipping address:

In case of return, shipping costs will not be refunded. Likewise, the cost of collection, handling or demerit will be borne by the customer.

For the return of articles, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in your case. Once the merchandise is received in our warehouses, and after verification of the status of the same, will proceed to the reimbursement of its amount according to the modality of payment made by the customer.

In any case, the return of defective products and erroneous shipments will be accepted, being Suministros (Accesibilidad y Eficiencia Térmica, SLU) who will be responsible for the shipping expenses provided that the client communicates this circumstance within two Business days from the date of receipt of the shipment.

To make your return, send us an e-mail through the following address:

Or by calling +34910069269

* Shipping costs will only be refundable in case of wrong shipping or defective products.

DELIVERY TIMES The delivery time shown on our website is indicative, always refers to transport since the goods are collected by courier company and never the period from the time the customer makes the purchase.

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